IT Consumer Advocate & Advocacy Services
An IT consumer advocate is an individual who supports and advises clients with their IT product/service needs, as well as any other technology-related needs. Not everyone has, needs, or can afford a CTO or a dedicated System Administrator to help with, and represent, their business. But now, you can hire Pacific Northwest Computers to represent your company for those roles, if and when that is ever needed!
Advocate Services We Provide:
- Liaison Responsibilities
- Investigate, Document & Resolve Product or Service Issues With Vendors/Providers
- Refer & Consult Clients on Recommended & Needed Technology Products/Services
- Conflict Resolution & Mediation with Vendors/Suppliers/Etc.
- Crisis Management & Crisis Prevention/Response
- Malware Attack Investigation, Documentation & System Improvements
- Data Breach Investigation, Documentation & System Improvements
- Data Loss Disaster Assistance, Policy Development & Data Loss Prevention System Development
- Information Technology Professional Witness for Legal/Court Cases
- Set Up Appointments for Needed Services or Support From Vendors/Providers
- Warranty Exchange/RMA Support
- Termination of Service(s) (Software Vendors, Services, Etc)
- General IT/Technical Advising
- HIPPA Consultation
- Technical Documentation Services
- Reading & Understanding Technical Documentation
- Reading & Understanding Service/Setup Material & Instructions
- Implementing Needed Technical Procedures
- "On-Demand" IT Administrator/CTO Services:
- Develop policies and procedures
- Recommend the use of technology to enhance products and services for a client's internal operations, as well as their customer's experience.
