An IT consumer advocate is an individual who supports and advises clients with their IT product/service needs, as well as any other technology-related needs. Not everyone has, needs, or can afford a CTO or a dedicated System Administrator to help with, and represent, their business. But now, you can hire Pacific Northwest Computers to represent your company for those roles, if and when that is ever needed!
Advocate Services We Provide:
Liaison Responsibilities
Investigate, Document & Resolve Product or Service Issues With Vendors/Providers
Refer & Consult Clients on Recommended & Needed Technology Products/Services
Conflict Resolution & Mediation with Vendors/Suppliers/Etc.
Crisis Management & Crisis Prevention/Response
Malware Attack Investigation, Documentation & System Improvements
Data Breach Investigation, Documentation & System Improvements
Data Loss Disaster Assistance, Policy Development & Data Loss Prevention System Development
Information Technology Professional Witness for Legal/Court Cases
Set Up Appointments for Needed Services or Support From Vendors/Providers
Warranty Exchange/RMA Support
Termination of Service(s) (Software Vendors, Services, Etc)
General IT/Technical Advising
HIPPA Consultation
Technical Documentation Services
Reading & Understanding Technical Documentation
Reading & Understanding Service/Setup Material & Instructions
Implementing Needed Technical Procedures
"On-Demand" IT Administrator/CTO Services:
Develop policies and procedures
Recommend the use of technology to enhance products and services for a client's internal operations, as well as their customer's experience.
*We are not associated with, or in partnership, with any legal aid or legal services. We cannot provide any legal advice!
