Our Guarantee

Pacific NorthWest Computers provides the highest quality of repair that you will find in the Pacific Northwest! We take pride in our service and stand behind every repair we complete, and every new system that we build!

Customer service is the core of Pacific Northwest Computers and our goal is to make your computer work it’s best, as well as make you a happy customer! 

The bottom line is this; we will give you old fashioned service and treat you as the valued customer that you are. Your business and referrals, because you had a good experience, are the cornerstone of our business!

New Machines
  • PNW Computers personally guarantees all new computers that Jon has built for 1 year parts and 2 years labor. PNW Computers will repair and replace any defective parts on any machine I build & sell!

Repair Work
  • PNW Computers personally guarantee all repair work for 14 days from the date the computer was picked up, or from the date when our work was completed.
  • If a initially reported problem or issue was not corrected during a repair, and the computer exhibits the same symptoms as when the computer was first brought in, I will make every attempt to fix that problem at no extra cost. However If it is an "a typical" problem, where routine procedures do not remedy the issue and additional labor is needed, additional charges may apply (ex: Start with usual repairs and escalate as needed).
  • PNW Computers will be clear about all routes of repair, and their outcomes, at the time of your service and/or repair. What repairs are performed are always the customer's decision, and we are never pushy or upselling.
  • Customers needs to contact us ASAP when it is determined that there is still a problem. Over time problems will get worse, and needs to get it taken care of immediately. Even if you can't bring it in right away, please let us know in that 14 day period.

Disclaimer
PNW Computers cannot be responsible for re-infections with viruses or malware, water or power damage, misuse, or any other damage not resulting in the actual repair work done by Pacific NorthWest Computers. Pacific NorthWest Computers will not be responsible for viruses, malware or other computer hardware or software failures that occurred after a repair. I cannot be responsible for other issues arising from misuse; kids shoving mac and cheese in the CD Drive, beating on it with a hammer, water damage, dropping damage, fire, flood, tornado, or other acts of God. 

​Clients are solely responsible for any and all of their computer data. During service or repair, PNW Computers may complete a data backup or data transfer service for our clients. However no responsibility is accepted by Pacific Northwest Computers, or any of its subsidiaries, for any data loss or data damage arising from any backup or transfer work, and/or any other service(s) that we have completed on a client's system.
Click Here To Read About Our Terms of Service