Our Guarantee

Pacific NorthWest Computers provides the highest quality of repair that you will find in the Pacific Northwest! We take pride in our service and stand behind every repair we complete, and every new system that we build!

Customer service is the core of Pacific Northwest Computers and our goal is to make your computer work it’s best, as well as make you a happy customer! 

The bottom line is this; we will give you old fashioned service and treat you as the valued customer that you are. Your business and referrals, because you had a good experience, are the cornerstone of our business!

New Machines
  • We personally guarantee all new computers that I build for 1 year parts and 2 years labor. I will repair and replace any defective parts on any machine I build & sell!

Repair Work
  • We personally guarantee all repair work for 14 days from the date the computer was picked up, or from the date when our work was completed.
  • If a initially reported problem or issue was not corrected during a repair, and the computer exhibits the same symptoms as when the computer was first brought in, I will make every attempt to fix that problem at no extra cost. However If it is an "a typical" problem, where routine procedures do not remedy the issue and additional labor is needed, additional charges may apply (ex: Start with usual repairs and escalate as needed).
  • We will be clear about all routes of repair, and their outcomes, at the time of your service and/or repair. What we do is always the customer's decision and are never pushy.
  • Customers needs to contact us ASAP when it is determined that there is still a problem. Over time problems will get worse, and we need to get it taken care of immediately. Even if you can't bring it in right away, pleas let us know in that 14 day period.

Disclaimer
We cannot be responsible for re-infections with viruses or malware, water or power damage, misuse, or any other damage not resulting in the actual repair work done by Pacific NorthWest Computers. Pacific NorthWest Computers will not be responsible for viruses, malware or other computer hardware or software failures that occurred after a repair. I cannot be responsible for other issues arising from misuse, kids shoving mac and cheese in the CD Drive, beating on it with a hammer, water damage, dropping, fire, or other acts of God.
Click Here To Read About Our Terms of Service